2008-2017 Communications Representative, Office of Undergraduate Admissions, UofSC (Columbia, SC)

  • Organized cross-department and intra-department communications for operations, marketing, and recruitment
  • Used CRM to improve and track relationships with prospective students and tailor the marketing experiences to obtain the best yields. (EMAS Recruitment Pro, Slate)
  • Managed incoming and outgoing mail communications, including preparing documents for processing operations
  • Managed Enrollment deposits and daily departmental transmittals
  • Participated in recruitment events such as Open House and Admitted Students Days
  • Answered incoming calls for the primary admissions recruitment line in a multiline system
  • Designed and led training for call-center staff of over 20 agents
  • Set and met productivity goals by motivating, encouraging, and participating, resulting in meeting promised deadlines with a 95% success rate
  • Revolutionized data entry and data cleaning procedures to advance recruitment and marketing strategies resulting in reducing keystrokes while still enabling more highly qualified entering freshmen and new student enrollment volumes to grow